Toys R Us Final Presentation on Boosting Sales and Morale

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  1. ã I recently completed my fourth year at the University of Oregon. ã I am a double major in Psychology and General Social Sciences with emphasis on Business and…
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  • 1. • I recently completed my fourth year at the University of Oregon. • I am a double major in Psychology and General Social Sciences with emphasis on Business and Economics. • My retail experience dates back to 2007, when I first worked for Fred Meyer then followed by Hollywood Video and Regal Cinemas in 2008. • Fun Fact: I grew up playing in the Pokémon leagues held by Toys “R” Us when I was 10 years old.
  • 2. Why Morale?Why Morale?
  • 3. • Guest Service at Toys “R” Us is influenced by the GSL process. • Expanding the Guest Service Leader Role to more team members in the store positively impacts guest service.
  • 4. SOS • “let me check our inventory for you”
  • 5. Instant Credit - Are you signed up for our Rewards Program, and are you going to take advantage of your rewards points today? If Yes Great, now let me show you how you can double those rewards points by 2 to 4 by simply signing up for our brand new R Us . Credit card and you will start earning 4 points for every dollar you spend. So for every $125 in qualitifying purchases, you will receive $5 in Reward Dollars back, That will add up fast and by the way you will be saving 10% on these great items you are purchasing today with an all day shopping pass. If No…. Ok, so let me show you how you can start earning 4 points for every dollar you spend going forward with out exciding new R us Credit Card. You will earn 4 points for every dollar spend so each $125 in purchases will earn you an additonal $5 in rewards dollars. They don’t expire, so you can continue to earn them and spend when you need them. And. You will save 10% with an all day shopping pass today. Let’s get started on that application., it is very fast and easy.
  • 6. BEM • For every item with a battery, electrical or mechanical movement., always say: • Good news, that item qualifies for a our accidental damage and replacement plan. If it breaks though normal wear and tear which includes kids playing with and breaking toys, it can be replaced with a simple phone call. You will receive a replacement plan gift card in the mail and it will only costs pennies a day.
  • 7. Charity Fundraisers • Toys for Tots • Alex’s Lemonade Children’s Cancer Fundraiser
  • 8. Alex’s Lemonade Children’s Caner Fundraiser • Alex’s Lemonade Stand has turned into…….. • Alex’s Children Cancer Fundraiser • Help children and their families dealing with childhood cancer.
  • 9. Angie/Children’s Cancer Fundraising • With the ending of Alex’s Lemonade for the year, I would like to call out Angie at my store for her unbelievable effort raising money for Alex’s Lemonade Stand. For the 2 month run Angie raised $3374. Her daily positive attitude and great interactions with the guests is what led to her success. That and the fact that she totally believes everything she is saying. I would also like to recognize the rest of the team in Salem for their outstanding efforts. We raised $8970, 6th in the nation. Outstanding effort by our team. • Btw…. Angie’s total was more than 6 stores in the district. Just thought I would throw that out there.
  • 10. Taking Recognition to the Next Level
  • 11. Creative Store Tracking for Recognition
  • 12. Inspirational Wall aka Jay’s Wall
  • 13. • Some examples of these small functions could include the following: – Barbeque Day – Bowling Social – Ice Cream Day – Pizza Party
  • 14. Team Member Engagement
  • 15. Drive for Sales and Margins
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