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  1. Thoama Yang 11 Glen Oak Dr. Enfield, CT 06082 Cell: (860) 778-6192 Email: SENIOR SUPPORT NETWORK PROFESSIONAL ã Accomplished Senior…
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  • 1. Thoama Yang 11 Glen Oak Dr. Enfield, CT 06082 Cell: (860) 778-6192 Email: SENIOR SUPPORT NETWORK PROFESSIONAL • Accomplished Senior Support Network professional with 12+ years’ experience in Computer Operations, Hardware, and Software support and administration. • Worked alone for 10+ years providing technical support to 100+ users locally and remotely, earning a solid reputation for productivity, reliability, complex problem resolution and professionalism. • Excellent communication and diagnostic skills, consistently solving technical issues with the least amount of downtime • Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. TECHNOLOGIES • Windows XP/7/8.1 • Windows Server 2003/2008 • MS Office 2007/2010/2013 • MS Exchange Management Console 2013 • Mac OS X • HP Smart Device Monitor • Cisco Call Manager • Cisco Unity Connection • TCPIP/DNS/ DHCP/WINS • VDI • XenDesktop • SCCM 2012 • VPN • McAfee • WDS/OSD • PXE • GPO • Active Directory • ServiceNow • Access Point • WSUS • Cisco Voip WORK HISTORY  Guilford Specialty Group, Hartford, CT 06103 11/02- Present Senior Network Administrator 1. Installed, Configured and Administered: ♦ Microsoft Windows XP/7/8.1 ♦ Microsoft Windows 2003/2008 Severs and Advanced Servers ♦ Citrix Clients, Receivers ♦ DNS/WINS/DHCP and Active Directory ♦ TCPIP Printing with GPO ♦ Vpn Capability From remote sites/Homes ♦ Wireless access points and nodes with encryption ♦ SCCM 2012 ♦ Print Servers
  • 2. 2. Administered: ♦ Siemens 4900 Phone Switch ♦ Citrix VDI, XenDesktop ♦ Cisco Call Manager ♦ Cisco Unity Voice mail ♦ Software Configuration Manager Console ♦ Exchange Management Console 2013 3. Various Tasks: ♦ Add/Remove users to AD, VOIP accounts, Email accounts ♦ Setup hardware ♦ Inventory of all computer hardware, Printers, and Phones ♦ Reset users in Citrix and Active Directory ♦ Image and Deploy OS utilizing Sccm 2012 ♦ Maintain up-to-date Wsus  Internet Business System, Bloomfield, CT 06002 12/00-11/02 Computer Engineer 1. Installed, Configured and Administered: ♦ Microsoft Windows 9X, NT, 2K, and XP Workstation and Server ♦ Novell Workstation Clients ♦ Dns, Wins, Dhcp, and Active Directory ♦ Windows 2K Advanced Server with IIS, Exchange 2K, Citrix Metaframe 1.8 and Citrix XPs, XPa, and XPe ♦ Microsoft Network and Novell Print Servers and Queues ♦ CA Inoculate and Norton Anti-Virus Servers ♦ Arcserve and Backup Exec for NT/2K, Novell Servers and Desktops ♦ Linksys, Netgear and SonicWall Routers with Vpn 2. Administered: ♦ Novell 4.X and 5.X ♦ Bordermanager, Checkpoint and Axent Raptor (Symantec) Firewalls ♦ NwAdmin and Group Policies ♦ Cisco Routers and Switches 3. Various Tasks: ♦ Run Cat5 and Fiber and Terminate Cable, Patch Panel to Wall Jack ♦ Install Hardware such as Hard Drivers, CD-Rom, Video, Sound, Network Cards, Printers and Scanners ♦ Diagnose troubled systems ♦ Ghosted Images to and from Computers TECHNICAL SKILLS  Configured PC’s to become a Server in a Client/Server Network  Establish and Maintain connection between remote buildings via Frame Relay, T1, DS3 and TCP/IP  Administer various types of server’s; Web, Exchange, Proxy, Citrix, PDs, BDs and DCs, Firewall Checkpoint, Pix Firewall, Axent Raptor, Veritas Backup Exec, Arcserve, and IIS server  Worked with Routers, Smartcards, Hubs, Switches, DSU/CSU, Sonicwalls  Given Rights and Privileges to users via Administration tools and NwAdmin  Peer-to-Peer Network through Microsoft Windows XP, Windows 7. Windows 8 and 8.1  Have installed and configured Dns, Wins, and DHCP
  • 3.  Installed various types of hardware and software  Have a solid understanding of Windows XP and windows 7, Windows 8 and 8.1 OS’s  Have great trouble shooting and diagnostic skills  Have the will and ambition to succeed and challenge myself to the next level EDUCATION Porter and Chester Institute, Enfield, CT Graduation 06/98 Completion in Computer Electronics Manchester High School, Manchester, CT Class of 1995 *References Furnished upon request
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