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  1. A SPARK THAT IGNITES A NEW APPROACH /03 Teneo is a Specialist Integrator of Next-Generation Technology. We help global organisations achieve better network…
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  • 1. A SPARK THAT IGNITES A NEW APPROACH /03 Teneo is a Specialist Integrator of Next-Generation Technology. We help global organisations achieve better network performance, greater security, faster, more manageable storage and more agile applications. We’re the spark that ignites a new approach to technology. We’re the catalyst for speeding up change and accelerating growth. We’re specialists who combine expert technical knowledge with solid commercial understanding to help our customers think differently and open their minds to new possibilities. And we’re passionate about what we do. Our resources, skills and locations mean we’re agile and adaptable. From our offices in the USA, UK, France and Australia, we deliver award-winning consultancy, design and managed services. Teneo delivers carefully selected, pioneering technologies and services that provide global, innovative organisations with a competitive edge. /02 CONTENTS 03: A SPARK THAT IGNITES A NEW APPROACH 04–05: OPENING MINDS TO NEW POSSIBILITIES 06–07: DELIVERING NEXT- GENERATION TECHNOLOGY 08–09: RELEASING OUR CUSTOMERS’ POTENTIAL 10–11: INSPIRATIONAL RELATIONSHIPS 12–14: PRINCIPLED LEADERSHIP
  • 2. OPENING MINDS TO NEW POSSIBILITIES /05/04 OUR VALUES UNDERPIN OUR BELIEFS. THEY ARE: INTEGRITY, COMMITMENT TO EXCELLENCE, RESPECT, GROWTH, CORPORATE SOCIAL RESPONSIBILITY, EMPLOYEE WELLBEING AND ACCOUNTABILITY. Our mission is to open minds to new possibilities. It guides all our actions and decisions. In a world where organisations are faced with daunting IT challenges, our role is to help; help you make profitable investments in technology, help you improve efficiencies and help you work smarter and faster. We see technology as a mechanism for standing out, achieving strategic goals and creating future growth for our customers, colleagues and partners. Our Corporate Social Responsibility initiatives reflect this view and create opportunities for the global communities within which we work. We’re focused, down to earth and energetic people who start conversations that make things happen and put customers at the heart of everything we do. Sharing our industry knowledge and technology innovations helps you achieve professional and personal success. And by going above and beyond to deliver on our promises, we build long- term relationships with our customers – they trust the people they deal with, respect our opinions and are inspired and excited by our recommendations. Our people are surprising, driven and likeable and they believe in thinking big, always being open-minded, curious and inspired. They give without expecting anything in return.
  • 3. DELIVERING NEXT-GENERATION TECHNOLOGY Storage We’re all creating more data than ever before, from more locations and on more devices. We’ll help you take full control of how and where you store it, and how you access and secure it. Our storage solutions are all geared to address the challenges of cost, complexity and risk. Applications Developing and delivering business-critical applications is a highly complex challenge. It takes valuable time and resources. We focus on helping you bring new applications to market faster. Applications that are guaranteed to perform, stay secure and provide the expected level of service. Security Pressure on your network is intense from authorised users, as well as from potential and real security threats. We’ll help keep you out of the headlines about security breaches. All our security solutions integrate to give you greater control over applications, devices and users, and keep you up to date with all the scenarios you’ve managed to avoid. Our detect, resolve and protect approach to security will give you the visibility and reporting you need to achieve faster resolutions. Network As your business grows, your network will come under greater pressure. We focus on network connectivity, performance and automation. Through proactive management, we ensure that users have consistent levels of service and application performance. Whether you’re consolidating infrastructure, mobilising employees or exploring cloud and virtualisation, our approach minimises risk, maximises performance and increases the value of IT to your business. OUR CONSULTATIVE APPROACH AND OUR BLEND OF TECHNOLOGIES AND SERVICES HELP US UNDERSTAND THE UNIQUE NEEDS OF YOUR BUSINESS AND OVERCOME YOUR BIGGEST IT CHALLENGES. /07/06 We partner with a carefully selected group of next-generation technology vendors and distributors. Working hard together, we’ve built a framework that promotes superior performance from and greater security of your business applications. Our Professional Services We’ll guarantee the efficient performance of all your business applications. We look at what you’ve got, what’s happening now and what’s planned for the future. Only then will we provide our best recommendation of services and next-generation technologies. Our Managed Services Successful organisations are always evolving. So your security, network, storage and applications are continuously developing – and new initiatives are constantly landing on your plate. We’ll take on the management workload on your behalf. The result? Round-the- clock performance from your next- generation technology investments. TENEO PROFESSIONAL & MANAGED SERVICES Specialist Integrator of Next-Generation Technology SECURITY NETWORK STORAGE APPLICATIONS
  • 4. Analyse Next Generation Technology Global Services Team Global Support Team Maintain ArchitectManage ImplementMonitor RELEASING YOUR POTENTIAL Superior Service Management Our services platform can quickly embrace new and emerging next-generation technologies that are relevant to you, so that we continue to bring you new possibilities. In addition, all our Consultants, Technical Sales Specialists and Support Engineers maintain the highest accreditations from our carefully selected technology partners. As a result, you can be confident you’re getting the best advice on the best-fit technologies from the best qualified professionals. You can rely on the real-world experience of our technical people and count on them to resolve issues, often before they become a problem. We’re commercially astute too. We understand how important business continuity is to you. By continuously improving the performance of your networks in line with your business objectives, our services increase the productivity of your users and grow your profitability. Flexibility Every business is unique and we customise our professional services in line with the specific needs of every customer. From consulting services and technical deployment to managed services, support and finance, our flexibility helps meet your unique challenges. You need us to be flexible in our delivery model too. That’s why we offer on-premise, remote or cloud-based options. And because today’s businesses demand modern finance options, Teneo offers CapEx, OpEx and leasing models that make purchasing and maintaining your IT estate more manageable. Accountability Customers rely on us as an extension of their IT teams and trust us to be accountable for the operational responsibilities we undertake on their behalf. It’s a big responsibility, which we take seriously. We take the time to understand the value that applications bring to your business and how you manage security, governance and compliance. We carry the ISO 9001 and ISO 27001 certifications from our UK office, which means our group systems and processes are quality assured, and all the information we hold is fully secure. Support We’re passionate about customer support. Reflecting this, our partners award us their highest levels of accreditation while customers themselves give us a Customer Satisfaction Score (CSAT) of 98%. We’re very proud of this achievement but we don’t allow ourselves to be complacent. That’s why we actively promote customer service excellence right across our organisation. This includes our worldwide support teams based in the USA, UK and Australia, who handle more than 10,000 support incidents every year. /09 Why Customers Trust Teneo The Teneo Services Lifecycle is designed specifically to free up your IT personnel, allowing them to focus on strategic priorities and concentrate solely on performance and growth. This is achieved by delivering solutions that reduce costs, increase efficiency, improve return on your existing IT investments and by taking advantage of relevant new applications. Our flexible services follow a proven methodology, allowing customers to focus on adding value to their business while we add security and performance to their infrastructure. /08
  • 5. “Having deployed the solution that Teneo recommended, gains in application performance were so dramatic that even the MD commented he was happy that our issues had been identified and fixed.” Ali Khan Head of IT - Europe Otsuka “Our communications will work reliably when we need them – and that’s reassuring to know if we ever have to deploy our ICUs to a major incident. Teneo worked with us very closely on site, and we always found them extremely helpful.” John White ICT Communications Manager Essex County Fire & Rescue Service INSPIRATIONAL RELATIONSHIPS “We demand full optimisation and high performance from our IT infrastructure so we can help our customers produce highly effective pharmaceutical formulations in very short timeframes. When looking at ways to save time managing data storage, Teneo recommended a solution that immediately proved right for us. I would absolutely recommend Teneo to other companies that need a high- performing, application-aware IT environment.” Paul Newman Senior Manager - IT Architecture and Services Colorcon “As applications and documents continued to increase in size and complexity, our standard network technologies were becoming limiting and unsuitable for our infrastructure. Teneo provided a more cost effective, long-term solution that helped us to achieve extra network capacity and centralisation.” Bradley Tullett Global Infrastructure Manager Mott MacDonald /10 /11 Producing great results for customers and building strong business relationships inspires us. The service excellence and customer delight we deliver is reflected in their own words.
  • 6. Piers Carey CEO Piers co-founded Teneo in March 2000 and currently serves as Chairman of the Board of Directors as well as Chief Executive Officer. Piers inspires the Teneo team to realise customer service excellence and has his own personal vision to impact the education of one million children in Africa. Marc Sollars CTO Marc is our chief evangelist and a Company Director. In his role as CTO, Marc has a passion for identifying next-generation technologies that are early to market and can be integrated into Teneo’s services portfolio. He also enjoys introducing these to our global customers. James Hall Operations Director As a Company Director and Operations Director, James manages Teneo’s service and support teams, systems and processes, legal and contractual work, maintains our ISO certifications and enthusiastically leads our Corporate Social Responsibility initiatives. Carolyn Clark CFO Working across the Teneo group, Carolyn ardently leads the finance, administration and logistics team to deliver accurate, effective and very timely services to the business in a fast-paced environment. Lauren Fortune Marketing Director Lauren avidly promotes consistent customer experience across all global touch points at Teneo. Her interest is in building customer relationships that are mutually beneficial, leading to innovation that enhances business for both Teneo and our customers. Rachel Head COO Rachel drives brand growth and sales across the group and directs all Teneo HR initiatives, including employee satisfaction and training. She’s a keen supporter of our corporate values, strives to improve on our fantastic working environment and drives our focus on excellence amongst employees and customers. Richard Jones Strategy Director Richard leads our strategy across the group and is responsible for building, managing and motivating our global team to grow strategic relationships with core customers and partners. Also a Company Director, Richard has developed Teneo’s Sales Methodology, designed to drive business growth and market share with a consultative style. /12 PRINCIPLED LEADERSHIP /13 Our leadership team is inspired by our company vision to deliver next- generation technology to 1000 customers through a world-class managed service. Creating new opportunities for innovation and growth, they’re driven to open minds to new possibilities and empower people to succeed. Andrew Humphrey EMEA Sales Director Andrew is a passionate believer that all contact with our customers should be impeccable. Directing and implementing the sales strategy across EMEA, his specialist experience includes complex cloud and Data Centre service engagements.
  • 7. /14 Corporate Social Responsibility (CSR) is one of the core values shared by every member of the Teneo team. We take it very seriously and it’s strongly championed by our leadership team. Investing in Education Teneo has a real passion for investing in education projects that help some of the poorest people in the world to escape a life of poverty. The catalyst for this was a trip Piers Carey, our CEO, made to Ethiopia in 2011. As well as building three schools in Africa, we’ve sponsored a bursary for a student from Nigeria on the MSc Agriculture and Development course at the University of Reading, UK. Volunteering In addition to funding great causes, every Teneo colleague spends at least one day each year on voluntary work either for their chosen organisation or for one of our volunteering schemes. Local Sponsorship Our CSR work includes support for a number of charities as well as sponsorships for local sports teams and causes chosen by colleagues, customers and business partners. We’ve helped to provide laptops for local schools, supplied kit to local sports teams, and have sponsored numerous marathons, bike rides and a recent ascent of Mount Kilimanjaro in Tanzania. CORPORATE SOCIAL RESPONSIBILITY /15 “An open mind is the beginning of self-discovery and growth. We can’t learn anything new until we can admit that we don’t already know everything Erwin G. Hall
  • 8. UK Teneo Ltd 20/21 Theale Lakes Business Park Moulden Way Sulhamstead RG7 4GB T: +44 118 983 8600 F: +44 118 983 8633 France Teneo France S.A.S. 5, Place de la Pyramide Tour Ariane La Defense 9 92088 PARIS T: +33 1 55 68 11 12 F: +33 1 55 68 10 00 USA Teneo Inc. 44330 Mercure Circle Suite 260 Dulles VA 20166 T: +1 703.212.3220 F: +1 703.996.1118 Australia Teneo Australia Pty Ltd Level 20, Tower 2 Darling Park, 201 Sussex Street Sydney, NSW 2000 T: +61 2 8038 5021 F: +61 2 9012 0683 HOW CAN TENEO HELP YOU TODAY?
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