Sap crm online training in india

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  1. Online | classroom| Corporate Training | certifications | placements| support Magnific training India +91-9052666559 USA : +1-678-693-3475 Info@magnifictraining.com…
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  • 1. Online | classroom| Corporate Training | certifications | placements| support Magnific training India +91-9052666559 USA : +1-678-693-3475 Info@magnifictraining.com www.magnifictraining.com
  • 2.  Magnific technology is a leading training institute in the online world  We provide work based training, according to your specific educational and technical needs  We have one excellent centre fully operational training  We provide 24/7 access server to help our trainees practice exercises  Magnific name : SAP CRM 24*7 technical support  Faculty : real time experience  Magnific trainings : it is a brand and providing quality online and offline trainings to students in world wide  We are providing best online training for SAP CRM  We offer investment options to our students, if necessary
  • 3. Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0):-  Overview of CRM Server Technology  Account Management (Business Partner master)  Product master  Organization management  Territory management  Transactions processing  Items Categories  Activity management  Partner processing
  • 4. Course Content for SAP CRM Online Training and Class room Training:-  Solution Overview(Introduction)  Getting to know mySAP CRM  mySAP CRM - The complete solution  CRM architecture & Component integration  Key capabilities of mySAP CRM  Channels of interaction  Careers @ mySAP CRM 2007
  • 5. CRM 7.0 Web UI Configuration:-  Interface Overview  IC Business Role  Navigation bar Profile  Logical Links  Layout Profile  Technical Profile  Component Workbench
  • 6. Marketing:-  Introduction  Marketing planning & Campaign management  Marketing Calendar  Marketing Analytics  Segmentation of business partners  Segment builder tool  Personalized mail forms  External list management  Product Proposal  Lead Management
  • 7. Service:-  Overview of CRM Service  Installed Base Management and Individual Objects  Service Agreements and Service Contracts  Service Plans  Service Order Management  Product Service Letters  Complaints and Returns Management  Warranty  Case Management
  • 8. Sales:-  The Sales cycle  Opportunity Management  Copying control  Process in Quotation and Order Management  Quotation Management  Order Management  Special Functions in Quotation and Order Management  Visit Planning  Contract Management  Status Management  Transactions processing  Partner processing
  • 9. Customer Interaction Center (Web Client):-  Interaction center overview  Framework and components  IC Web functions  Communication Architecture  Creating IC Business Role  Configuring profiles of IC Business Role  Account Identification Profile  Agent Inbox settings  Alert Modeling  Scripting  Category Modeler
  • 10. E-commerce (Internet Sales):-  Introduction  B2B and B2c scenarios  Product catalog  Product proposals  Top n products  Cross selling  Up selling  Down selling
  • 11. Mobile Sales:-  Introduction  Architecture and setup  Administration console  Client console  Mobile application studio  Mobile repository server  Middleware
  • 12. CRM Middleware Overview:-  Concepts of Middleware  Administration Console  Adapter Objects  Initial Load, Delta Load  BDocs and types of BDocs  BDoc Modeler  Data exchange between R/3 backend  Monitoring and Error handling
  • 13. Contact US:
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