Feedbackstr General Presentation & Portfolio

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  Feedbackstr is the easy to use enterprise feedback management system for companies of all sizes. By measuring customer and employee satisfaction, Feedbackstr provides you with reliable data for the continuous improvement of service quality. Make targeted improvements based on the feedback you receive and turn customers, employees, or partners into your most powerful promoters. Better service quality, more customers, more success!
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  • 1. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Manage better with feedback! Improve service quality Attract new customers Increase sales Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 2. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. 86% of customers agree that negative reviews influence their buying decisions. 2 out of 3 customers make a purchase based on a recommendation from friends or acquaintances. 75% of customers buy after experiencing good service or receiving helpful advice. Why customers buy today? Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 3. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Impossible to predict how, when, or where customers will rate or recommend companies to others.  Positive recommendations aren’t a given! No control over content published online  (Negative) customer reviews go unchecked Little to zero feedback on daily performance to quickly identify problems in the service quality.  Why aren’t customers coming back? What does that mean for companies? Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 4. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Providing great service quality is a sure-fire way to satisfy customers & receive positive reviews. Keeping employees engaged & motivated beneficially impacts quality of service & daily tasks. Receiving customer, employee & partner feedback in real time assists in improving entire business quality & individual daily operations early on. Great service means great reviews! Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 5. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. What can companies do to improve? Activate touch point trackers and receive actionable feedback in real time. Be transparent with feedback and share it with employees & managers. Improve service quality and watch the positive reviews roll in. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 6. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Touch Point Tracker – 2 Quick Questions! 5-star rating to measure service quality NPS (Net Promoter Score) to measure the recommendation rate  
  • 7. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Involve your customers into your efforts! Measure service quality in the moment of truth, such as right after an order has been placed, after an order has been delivered, or directly in-store with the help of your loyal customers. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 8. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Increase Productivity & Profit Feedback from every touch point is directly forwarded to managers. New, direct way of communicating with customers (not another platform). Intercept negative feedback before any unflattering opinions leak. Reward customers with coupons & special deals sent directly to their smart phones. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 9. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Simple Concept for all Channels Activating offline touch points (fdb.ac) Incorporate URL & QR code into packaging, flyer, and poster designs, and use them in product catalogs, letters, or even in physical stores. The customer can choose between URL & QR code and quickly & directly submit feedback. Virtual coupons are sent automatically to customers and digitally verified via app. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 10. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Feedback Side Tab for Websites Activating online touch points Track feedback at various touch points along the customer’s website journey (such as at an online shop or a contact form). Trackers are easily integrated into websites with JavaScript or with a simple WordPress plugin. Highly customizable to match every company’s design and CI.
  • 11. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Easy-to-use Real Time Cockpit Evaluate results according to individually defined KPIs (5-star, NPS) in real time, day by day. Everyone can view customer feedback immediately in the Cockpit. Employees are enabled to react right away. Compare results and trends for better business management.
  • 12. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 13. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Case Study – Audi Zentrum Dresden
  • 14. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 15. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Case Study – Coffee Fellows GmbH
  • 16. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Kai Hoffmann, International Sales We have over 15 years of industry experience We have collected over 20.000.000 responses for customers We are entrusted with over 4.500 users’ feedback management needs Lars Rokitta, Leiter Vertrieb Making new contacts & holding presentations is like a workout for body and mind for me. My work in sales requires a lot of that, but above all, it requires excellent products - which we definitely have. “ Over the years I’ve learnt that you need to be aware of what you don't know. No Manager knows everything, but the good ones know when to get expert help. In this business, teamwork is the key to success. “ Feedbackstr Facts & Figures
  • 17. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Improve Business Performance Day by Day  Definition and incorporation of all online & offline touch points  Systematic & continuous collection of feedback  Real time analytics for immediate improvement of service  Insight into customer behavior trends and process-based analyses  Ticketing und to-do systems for organized collaboration  Better service quality for more recommendations, reviews, customers & sales.
  • 18. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Next Steps 1. Definition & activation of your individual touch points 2. 1 month test run of the system at select locations 3. Go live in all of your locations Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  • 19. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Feedbackstr Support Phone: +49 351 320 25 28 support@feedbackstr.com www.feedbackstr.com Get in touch with: Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
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