CV - Shiani Maddock

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  1. uk.linkedin.com/in/shianimaddock/ Shiani Maddock114 Rose Street Gateshead 07482 012456 NE8 2LT shiani.maddock@durham.ac.uk Shiani is an ambitious, enthusiastic and…
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  • 1. uk.linkedin.com/in/shianimaddock/ Shiani Maddock114 Rose Street Gateshead 07482 012456 NE8 2LT shiani.maddock@durham.ac.uk Shiani is an ambitious, enthusiastic and committed mature LLB undergraduate and has consistently achieved academic results of a high standard whilst studying at Durham University. Shiani works part-time at Care Quality Commission whilst prioritising studies. Shiani showed commitment, reliability and conscientiousness in all current and previous roles. Shiani has a strong aptitude for organisation and administration, together with first class skills such as advanced document production and proofreading. Shiani is currently seeking a challenging work placement opportunity within a dynamic law firm, which will offer early responsibilities, and the opportunity to develop practical legal skills and knowledge. EXPERIENCE. Care Quality Commission HR Administrator July 2014 - Present A valued member of the Clinical Recruitment Team working closely with HR Managers and HR Officers to support the delivery of one of the highest profile, biggest volume recruitment campaigns in the public sector. The teams remit is to recruit Specialist Professional Advisors (SpAs) from a clinical/professional background to assist CQC's Inspectors, Managers and Analysts in the delivery of CQC's new style inspections. Duties include but are not restricted to:  Confidential HR Administration - Preperation of Contracts, proof-reading references,etc.  Provide support and assistance across all sectors,working alongside the HR Officers for Primary Care,Acute, Mental Health, Adult Social Care and Community Health Recruitment  Effectively screen and manage applications from a large pool of highly experienced and skilled professionals  Overseeing the daily running of Disclosure Barring Service Enhanced checks of all SpAs in accordance with HR due-diligence  Responsible for registering all Specialist Advisors with Payroll (Oracle) and managing a high volume of payments and expenses claims  Arrange and conduct high volumes of competency based telephone interviews.  Experience interviewing candidates from all levels from a Student Nurse to a Senior Hospital Consultant or Director  Conduct all training for new team members and manage, prioritise and delegate work in the absence of HR Officer  Provide support at monthly assessment centres around the UK for the Mental Health and Primary Medical Care sectors A professional demeanour and attitude is a prerequisite of the role along with superior communication and analytical skills. High attention to detail is required at all times along with the skills and confidence to make informed and justified decisions
  • 2. uk.linkedin.com/in/shianimaddock/ Balfour Beatty Business Services HR Helpdesk Advisor / Administrator February 2014 - July 2014 My role with Balfour Beatty Business Services was to support the Human Resources Team for Balfour Beatty Utility Solutions. I worked closely with Senior HR and Recruitment Professionals to ensure the smooth running of the HR department and management of over 5000 employees throughout their lifecycle with Balfor Beatty, from being a new recruit to promotions, length of service awards and termination. Main duties:  Managed a high volume of various types of employee and line manager HR queries within agreed SLAs  Built appropriate professional, friendly and accessible relationships with employee and line managers who contact HR Shared Services  Enter data into the HR database and any other recording systems (e.g. call and case management/ absence / holidays / payroll) ensuring this is up to date and the data entered is accurate  Process and provide HR data as requested and prepare reports,to agreed standards  Administer HR documentation (such as offer letters, contracts of employment, starters and leavers information)  Ensure appropriate employee checks are carried out to ensure the business is legally compliant  Maintain relevant documentation and filing systems, whether electronic or manual  Assist in the development of HR policies and procedures and / or other projects  Live and consistently demonstrate the Balfour Beatty Values (teamwork, respect, integrity, excellence)  Arranging and following up on occupational health and drug and alcohol tests for employees and line managers  Solely responsible for processing employees expenses on time and accurately Quality Solicitors LegalAssistant October 2013 - February 2014 Working independently providing administrative and secretarialsupport to Partners and Fee-Earners. Duties:  Audio and copy typing documents and distributing memos  Handling incoming / outgoing calls, correspondence and filing  Faxing, printing, photocopying, filing and scanning  Monitoring inventory, office stock and ordering supplies as necessary  Inputting incoming and outgoing monies onto office system  Creating and modifying documents using Microsoft Office  Updating, processing and filing of all documents  Collection and delivery of internal and external post  Preparation of court bundles  Opening and closing all new and complete files and completing all necessary paperwork  Diary management for Fee-Earners and Partners  Taking credit and debit card payments and keeping a record of all transactions  Undertaking any other additional tasks as and when required to meet demands of the business
  • 3. uk.linkedin.com/in/shianimaddock/ NHS Health Assessor 2012 - 2013 First point of contact for patients throughout the UK. Responsibilities included:-  Handling a high volume of urgent and/or non-urgent medical and health queries from patients.  Perform medical assessments to conclude the health condition of the patient.  Identifying any diseases, chronic illnesses or disorders the patient may be suffering from and subsequent medication consumption.  Ensuring that all information and details was taken and recorded accurately and appropriately.  Using critical thinking and questioning skills to determine the patient’s condition and what should happen next moving forward.  Communicating with senior medical staff, doctor surgeries and the emergency services where necessary.  Ensure that patient is directed to the appropriate medical professional depending on symptoms of the patient and giving appropriate “self-care” advice to patient on how to manage symptoms  Completing “Datix” forms for breaches in security, confidentiality or where there is a potential Safe Guarding issue, so this can be reported to the relevant authorities.  Adhering to all Data Protection policies and the guidelines set out by the General Medical Council with regards to safe guarding and confidentiality.  Manpower UK Pre-Screen Recruitment Consultant 10/2012 – 12/2012 I worked as a Pre-Screen Recruitment Consultant at Manpower National Recruitment Centre in Newcastle Upon Tyne on a temporary zero hour contract. Recruiting for clients including BT, E:ON, Royal Mail and Sky. Demonstrating my ability to work to tight deadlines in a fast paced environment on a daily basis whilst undertaking all office administration duties. Duties:-  Carry out telephone interviews for Customer Service and Sales positions on behalf of client.  Establishing whether the candidate’s skills and qualities match the requirements of the successfulcandidate.  Identify the candidate’s skills and experience in order to match them to prospective vacancies.  Communicating all requirements and duties of the job role to the candidate and selling the same effectively.  Advising the candidate of all steps in the recruitment process.  Recording all successful and unsuccessful telephone interviews appropriately and updating candidates record on the in-house system.  Managing and updating the online diary to book successful candidates in for a face-to-face interview at their earliest convenience.  Working unsupervised handling and prioritising different cases and clients at the same time.  Filling emergency public sector shifts and communicating with employment agencies to make sure all positions are filled on time and appropriately.
  • 4. uk.linkedin.com/in/shianimaddock/ The Listening Company Customer Service 07/2010 – 07/2012 Working as part of a team on the Sky Welcome Team campaign. Responsibilities included:-  Handling, recording and resolving a high volume of complaints and escalations.  Managing customer accounts and ensuring one call resolution.  Arranging and executing call backs where necessary.  Maximise on all sales opportunities by up-selling and promoting additional services and products to the customer on every call to ensure sales targets were met.  Placing orders and ensuring the same is processed correctly, identifying any potential problems or errors and correcting the same promptly.  Answering all queries in a timely manner, ensuring the customer fully understands the information you are giving.  Set up Direct Debits, take payments from customers and explain billing procedures.  Arrange/re-arrange engineer appointments. Gateshead Masonic Hall Waitress (Part-Time) 11/2006 – 06/2011 Gateshead Masonic Hall Office Assistant 09/2008 – 06/2010 EDUCATION Durham University Bachelor of Laws (LLB),2014 - 2018
 Hogan Lovells Law Scholarship ICS Learn
 CIPD Level3 Diploma: Human Resource Practice,2015 - 2016 St Thomas More Catholic School, Blaydon
 GCSE, 2003 – 2008
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