Ajay Samaddar Resume 1

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  1. Maj. (Ex) Ajay Samaddar E-Mail: ajaysam_in@yahoo.com | Contact: +91 9873918969, +91 9599511240 Senior Management Professional INSURANCE CLAIM MANAGEMENT &…
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  • 1. Maj. (Ex) Ajay Samaddar E-Mail: ajaysam_in@yahoo.com | Contact: +91 9873918969, +91 9599511240 Senior Management Professional INSURANCE CLAIM MANAGEMENT & UNDERWRITING OPERATIONS Acquired a clear understanding of the General Insurance industry trends with skills in nationwide claims management and multiple lines of property insurance claims business; presently associated with ICICI Lombard General Insurance PROFILE SUMMARY Results-driven professional offering nearly 17 years of rich experience across Insurance Sector and Indian Army - General Insurance (Property) - Claims Management - Loss Mitigation - Risk Assessment / Audits - Customer Servicing - Process Automation - Servicing Policy - Fraud Prevention - Compliance Adherence - General Administration - Security Management - Team Management / Training  Competencies in managing claim procedures involving validity assessment & approvals of high value claims in compliance with regulatory requirements; assessing the risks and applying appropriate premiums & conditions to the policies o Facilitated resolution of several crores of commercial property claims  Proficiency in formulating & implementing plans for enhancing delivery & quality of Insurance Services to customers and framing Underwriting guidelines, claim processes, workflow and application forms to optimise process operations  Capabilities in developing and implementing innovative policies and systems to reduce cost of claims/ loss ratios and achieve superior TAT; strategic leader with oversight of all property claims including complex and litigated losses  Successfully negotiated and settled many complicated claims to satisfaction of client; achieved substantial reduction in the claim values and savings for the company  Associated with Indian Army as Major; Managed and held diverse leadership roles in combat zone and peace. Exhibited courage and dedication in leading troops in most hostile and challenging environment. Proven track record of effective administrative skills in maintaining battle ready state of weapons and combat vehicles  Good man management skills, ability to multitask, good understanding of operational & systemic aspects for providing complete solutions, seeking & harnessing new opportunities and creating win-wins.  Proactive achievements-driven individual with track record in delivering excellence through effective communication, coordination, strategising, planning and execution ORGANISATIONAL EXPERIENCE Since Apr’ : ICICI Lombard General Insurance, Delhi Major Assignments Managed Associate Vice President Customer Service – Property Claims (Frequency), PAN India Si ce Apr’ 3 Role:  Steering complete gamut of frequency property claims (< 5 lakhs) portfolio PAN India including all aspects of disposals, loss reserve monitoring, ageing analysis, interventions, effecting severity and complexity mapping  Formulating tailor making process to suit express closure of low value, low severity claims ensuring 100% disposal month on month  Advising Underwriting & Marketing Dept. on portfolios with higher average claim size, suitability of risk retention & deviations if any  Guiding entire team for technical inputs of losses through proper identification, cause & nature vs. coverage analysis, proper segregation, salvaging & other remedial measures of loss minimization  Devising the claims manual of the company and generating periodic MIS reports  Defining Service Level Agreement with various stakeholders (Clients, Loss Adjusters & Restoration Experts)  Providing inputs during pricing meetings with underwriters and risk team Highlights:  Proactively contributed towards achieving no. 1 service (claims settlement) performance rating as published by IRDA for Fire and Engineering Claims  Successfully managed incredibly high no. and complex claims of Bharti Airtel, IBM, VRS and CCP with small teams  Pioneered in formulation of cash less property claims process flow for high frequency mobile and laptop claims 1 st time ever in country  Involved in express claims settlements in the recent flood claims of Kashmir and Chennai  Incepted and accelerated desktop claims settlement process through actual site survey  Set up the Loss Adjuster Empanelment and Evaluation Process
  • 2.  Part of team for implementation, development / enhancement of claims software leading to automation of claims Regional Manager– Property Claims, North and East India Apr’ – Apr’ 3 Role:  Managed and controlled all Property Claims including Fire, Engineering and other misc. losses for entire North & East India  Set operational targets on minimization of claim costs & optimization of process flow; ensured quality of processing claims  Chartered and planned future route for disputed claims and devised negotiation parameters for complex claims  Provided re o e datio s for e -gratia settle e ts  Developed and managed claims fraud prevention & loss mitigation functions  Led channel underwriting & risk feedback for correct calculation of premium  Interfaced with loss adjusters, clients, field experts and claims consultants  Managed salvage realization through in-house team and external entities  Effected salvage recoveries through extensive site visit  Ensured smooth conduct of internal, statutory and IRDA audits  Drafted motions, arbitration/mediation statements and attended proceedings for disputed cases  Set-up the periodic Technical Experts Database  Structured and built the Non Marine/Property Claims Case Study Bank of the company Highlights:  Proactively contributed towards realizing underwriting profits, 1 st time ever by any Private Sector Insurance Company in India  Improved salvage recoveries by improving and refining workflow processes  Delivered express servicing by streamlining insurance claim settlement process and creating industry benchmark  Devised and implemented ways such as defining TAT per bucket, periodic showcasing of claims PPTs and Case Studies to higher management for instant approvals etc for reducing claim settlement time and increasing client satisfaction  Developed regional claims framework and effectively managed claims function with commendable success in all claims parameters Area Manager – Property Claims and Underwriting Apr’ – Apr’ Role:  Managed property claims with authority of Surveyors, Adjusters and Industry Experts Appointment as well as Claim Dissemination  Responsible for claim servicing of Government Servicing Group for North India  Conducted pre-underwriting risk inspections, project monitoring & loss site visits and submitted root cause analysis with loss minimization activities  Executed process of writing risks and claims settlement under both property & marine lines for Corporate (GSG) clients for a short time period Highlight:  Headed bottom-li e of North I dia s Corporate a d ‘etail Busi ess ith total risk portfolio of IN‘ Trillio  Credited for express settlement of fire claims worth INR 2.5 Billion in span of 3 months  On an average, successfully minimized loss worth Rs. 200 Million year after year for combined portfolio  Developed & executed method of assessment for complex claims of Oil Loss from the pipelines of IOCL in turn reducing settlement time from 300 days to 60 days and controlling losses  Displayed capabilities in settlement of very long pending, high value complex engineering claims of BHEL involving highest management from both sides and achieved success in resolving total of all 188 cases in span of 1 year May’ – Sep’ : I dia Ar y – 1 st Guards (2 Punjab) Role:  Held the ra k of Major at the ti e of release  Administered operations as Platoon Commander and led a company of 160 men in highly infiltrated region of J&K as interface between the units and higher headquarters  Oversaw all administrative tasks across the different departments, including, maintenance of weapons, transport facilities, procurement of new machines etc  Maintained & sustained complex spare parts and Inventory of the costly hardware of the Indian Armed forces, for both imported and indigenous equipments  Led procurement of capital goods and equipment from local and global sources , vendor management, user feedback, inventory optimization and utilization  Performed upkeep of infrastructural facilities, officers institutes / messes and guest houses  Led se urit of Perso el s, Vehi les & Depots spread o er ast areas in highly testing conditions  Coordinated smooth implementation of HR policies for manpower planning, selection, induction and training through career progression and succession plan  Commanded, managed & motivated troops including aspects of their training, safety, administration, health and accommodation
  • 3.  Headed manpower handling, selection, training, motivation & placing them on need basis Highlights:  Part of I dia s iggest sho ase of i tegrated for es fire de o stratio  Proactively participated in cultivating environment trust and support amongst Kashmiri youth, thereby failing moves of insurgents  Credited for effectively managing Armored Vehicles and Equipment worth INR 2 Billion  Organized regular training programmes on all types of situations to ensure that the unit is fit for war at all times Ju ’ 99 – Apr’ : Eli Lilly Ranbaxy, Mumbai as Territory Manager Role:  Led sales and marketing of pharmaceutical products across assigned territory  Developed cordial relations with key accounts with a focus on business growth  Tracked market trends and used it effectively to counter stiff competition  Identified local health issues and organized awareness programs and medical camps ACADEMIC DETAILS  Licentiate from Insurance Institute of India, 2010  Certificate in Business Administration from MDI Gurgaon, 2007  PG Diploma in Automobile Technology from Pune University; 2004  Diploma in Hotel Management from Institute of Hotel Management, Bangalore; 1997  BA from Allahabad University; 1997 ARMY COURSES  Commandos, Belgaum; 2004  I stru tors Course i Driving and Maintenance, Ahmednagar; 2004  You g Offi ers Course, Me ha ized I fa tr , Ah ed agar; 00  You g Offi ers Course, I fa tr , MHOW; 00 PERSONAL DETAILS Date of Birth : 29 th November 1975 Languages Known : Hindi, English, and Bengali Reference : Available on request
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