Ailyn Bernardo HPE Client Facing Resume 20332496

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  1. HP Confidential 1 AILYN BERNARDO Business Planning Manager I Summary of Qualifications With total of 9 years of combined professional experience in Resource…
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  • 1. HP Confidential 1 AILYN BERNARDO Business Planning Manager I Summary of Qualifications With total of 9 years of combined professional experience in Resource Management, Business Planning and Analysis, Project Management, Process Improvement, Project Coordination and Administrative Support. She is a well-versed and a very flexible person, adapts to multiple demands, changing priorities & uncertainty and has the ability to learn new tools and processes. Started as an Administrative Assistant, moved on to becoming SAP Consultant then Business Expert eventually progressed into becoming a Project Manager with combined Business Operations lead roles. Demonstrates a strong drive to achieve and contribute to company by working resourcefully to ensure that tasks are completed within specified time frame and quality parameters. She has a very good interpersonal skill, has the ability to work with people from multiple levels within the organization and to work with cross cultural teams. With strong relationship management skills, including partnering and consulting, strong expertise in problem solving, decision making, and translating business requirements into business solutions utilizing process improvements. She has a very strong leadership and communication skills and currently the Team Leader of two teams, ABS GDPH Resource Broker Team and Workforce Capacity Management Team – ABS Global. Certifications Current Certifications Year Attained ITIL Service Foundations v3 2012 Lean Six Sigma White Belt Certified 2014 Expertise Expertise Years of Expertise Relevant Technical Expertise: Microsoft Sharepoint 4 SAP FICO, Treasury and Banking 2 Relevant Project Expertise Project Management/Coordination 9
  • 2. BERNARDO, AILYN G. HP Confidential 2 Expertise Years of Expertise Leadership and communication 9 Relevant Project Experience Hewlett-Packard Asia Pacific Inc Feb 2015-present Project Type Process and Program Management Role Subject Matter Expert Responsibilities  Acts as the account main point of contact in the APJ Region  Attends the monthly SME meetings to discuss process updates and raise concerns to the Global Leads to address questions from the team  Cascade result of discussions to the APJ RBs  Participate in testing tool updates such as PPMC additional functionality, Qlikview, WMA request tool Accomplishments Consistent in providing feedback to the Global Leads Hewlett-Packard Asia Pacific Inc Dec 2015-present Project Type Resource/Project Management, Process Improvement and Business Operations Role Workforce Capacity Management Team Leader: The team is in charge in executing series of tasks supporting Resource Management and Workforce Capacity Management function Responsibilities  In charge in over-all monitoring of all tasks execution and first point of escalation  Provide support when the team is having issues doing audits and approvals – submitting summary and resolution of the issue  In charge in coordination to the Process leads any tools or process improvement as part of the goal of the team is to simplify and shorten time to finish the execution of each tasks  Meet up with the Global Leads to provide weekly updates on the tasks execution  Update job aid and process documentation  Drives continuous service improvement to the overall operations  Conducts Knowledge Training and sessions to the team when there are new process change
  • 3. BERNARDO, AILYN G. HP Confidential 3 Hewlett-Packard Asia Pacific Inc Dec 2015-present Accomplishments  Successful migration of work from Egypt Team to GHPH and Costa Rica resource given the short notice  Updated job aids and process documents  Successful KT from old resources to the new hires/members of the team  Automated the PPMC Taleo audit with email notification trigger  Added WMA ID audit to Taleo approval with compliance rate monitoring  All escalations have been managed and resolved within 24 hours after it was reported Hewlett-Packard Asia Pacific Inc Nov 2012 – present Project Type Resource Management/Project Management and Business Operations Role Business Planning Manager - GDPH Resource Deployment Broker Responsibilities The Resource Broker (RB) is responsible for fulfilling labor demand from the Service Delivery organization. The RB will match labor demand (positive and negative) with delivery organization supply in order to meet or exceed delivery requirements while ensuring decisions are made based on the Labor Strategy and at the lowest possible cost. Labor resource assignments for all Applications and Business Services (ABS) projects are made by the Resource Broker. Every Resource Broker will have responsibility over a defined set of manager organizations. If the current labor supply is fully allocated and all possible internal resource options have been exhausted, the Resource Broker recommends actions to recruit additional labor or leverage contingent labor or services based on specific demand needs and aligned to the Labor Strategy. Resource Brokers should participate in demand Interlock meetings between the Region account teams and delivery organizations. The Resource Broker has the following tasks relative to workforce assignments:  Supports Internal resource searches for demand fulfillment for one or more Delivery Manager organizations in their business area in alignment with Labor Strategy (Right Resource, right location, right time, right cost).  Guides direction of demand fulfillment for external sourcing to align with Labor Strategy
  • 4. BERNARDO, AILYN G. HP Confidential 4 Hewlett-Packard Asia Pacific Inc Nov 2012 – present  Drives alignment with ABS Labor Strategy and escalates issues when deemed appropriate (Labor Strategy, Proposed resources rejected, etc.)  Drives an efficient demand fulfillment process  Reviews demand to ensure it is accurate and complete (Export Compliance, Data Privacy & Security approvals (WMA), Skills, FTE based, etc.)  Verifies availability of resources and soft books/commits resources to demand signal  Understand current & proposed resource allocations and how they relate to account and service line profitability.  Challenge current & proposed allocations to ensure labor costs are optimized  Work with the Resource Manager to develop intelligence over utilization to become capable of identifying:  Healthy contracts that use more resources than needed  Positions that are staffed with resources one or two job levels above the required experience  Adjust workforce assignments as required to meet ongoing project requirements – this may include moving highly skilled staff from one project to another and replacing suitable alternative resources. Resource Broker would partner with Resource Manager on these decisions.  Work with the Resource Manager to identify opportunities to displace contingent workers with new capacity  Work with the Resource Manager/Resource Strategy Manager to identify skill development of staff to fit with the Delivery Organization´s future skills requirements and review potential opportunities with the Capability Lead who would own this activity.  Drive the Bench Management and False Bench process and escalate when required in an effort to ensure resource assignments are accurate and up to date in PPMC to minimize the bench and increase utilization/realization rates  Participate in regular demand review meetings for their designated responsibility areas  Participate in global Resource Broker Community meetings Team Leader of the GDPH RB Team  In charge in ensuring that the members are delivering tasks, support in escalation or issues being raised  Interviews and screens potential candidates to work for the account Accomplishments  Received recognitions from different Managers and Account Supported  Established strong coordination with Regional RM Leads in addressing unfilled demands
  • 5. BERNARDO, AILYN G. HP Confidential 5 Hewlett-Packard Asia Pacific Inc Nov 2012 – present  Ensured that all operational deliverables have been met Hewlett-Packard Asia Pacific Inc Nov 2011 – Oct 2012 Project Type Resource/Project Management, Process Improvement and Business Operations Role ABS Global Delivery Philippines Business Operations – Resource/Bench Manager Responsibilities  Monitor demand and supply for the whole GDPH Center for all Service Line and Accounts  In-charge in maintenance and accuracy of data in the Bench Management portal  In-charge in following up and connecting with managers to ensure that compliance to the Bench guidelines is being practiced  Working on weekly Bench report for those with low utilization and no potential work  Helping managers in staffing and filling out the open demands  Bench governance  Reports to L4 Director on a monthly basis with target utilization and hits Accomplishments  Reduced # of Bench in the site  Successfully implemented the new Bench Process and guidelines  Consistent in providing weekly and monthly reports to all managers and executives  Standardize reports and tools as support to managing bench Role Staff Augmentation APJ Region SPOC (Single Point of Contact) Responsibilities  Monitor issues and wrong tracking of employees and providing assistance in correction of the issue to ensure proper billing to customer has been submitted  Connects with managers both HP and P&G for all open and un- responded demands in the P&G demand system.  Ensure to achieve the “ZERO” OVERDUE request (those who reached beyond the allowed # of days to respond to the demand)  Ensure that there are no missed-opportunities – demands raised but not staffed by HP due to no available resource/skills  Provide Senior Management Review deck to the executives and managers showing goals and gaps Accomplishments  Achieved high number results in employee engagement and demand filling  Created a job aid that will help managers correct and avoid the issues that normally being experienced
  • 6. BERNARDO, AILYN G. HP Confidential 6 Hewlett-Packard Asia Pacific Inc Nov 2011 – Oct 2012  Staff Aug workflow has been created for the monitoring and easy follow up to managers for all items that need attention to. Role Omega Time Tracking Champ Responsibilities  Assist managers in access issues  Connect to managers for all employees not tracking properly in the system for the work rendered Accomplishments Created job aids and training materials that will be helpful for managers and employees Tools Implemented In relation to Process Improvement and Project Management Bench@AS tool Repository and automated matching and mapping of bench to the open demands NextStep@AS Tool that will trigger growth and rotation of the employees, where all open demands can be filled internally Job@ASPH Tool that lists down all open demands that the managers can use as reference in searching for engagement for their resource Demand Taleo Approval request tool The tool automatically audits the Taleo and triggers email notification to the managers so they will be updated on the status of their request, next steps are also indicated in the notifications, the tool has helped shorten the approval period, hence making it faster to fill demands, reducing revenue loss for the company Travel tool Automated tracker and approval tool with workflow Work from home approval tool Automated tracker and approval tool with workflow Taxi Reimbursement approval tool Automated tracker and approval tool with workflow Demand Request Tool Internal tool for GDPH that helps monitor, track and approve request of managers to Hire external resource to ensure that there’s a valid demand and that the manager does not have resource with enough capacity to fill the demand Procter & Gamble Cincinnati, OH Nov 2009 – Oct 2011 Project Type Business Process Coordination, Project Management Role SAP IT Technology Consultant - Project Lead Business Expert Responsibilities Global IT Resource for Treasury and Banking: Bank Consolidation – Japan Market
  • 7. BERNARDO, AILYN G. HP Confidential 7 Procter & Gamble Cincinnati, OH Nov 2009 – Oct 2011 Dongguan Rural Credit Cooperatives Union (DRCCU) Bank Consolidation – China Market The global bank consolidation project aims to centralize P&G’s business with its main global banking partner namely Citibank, HSBC, and RBS. The benefit of the bank consol project are: (1) reduce bank fees; (2) improved cash availability; (3) speed up initiatives & consolidations; (4) create improved controls; (5) leverage global scale in negotiations; (6) expect more of our partners due to the overall, and muchlarger, business they have with P&G; and (7) simplify relationship management. The main goal would be to transfer all the payments and collections accounts from the local banks to the main global banking partner.  In charge in ensuring that all parties involve are well-informed about the schedule of testing, coordination with the requirements and deliverables  Main duty is to perform and execute the testing scenarios, must ensure that testing and data validation will get done on time  In charge in uploading of test results to mercury tool to provide updated results  Responsible in providing status and testing update to Global customer contacts  Works closely with the Accounts Payable/Collections Team and Bank SPOC to ensure that transactions are successful  Ensuring that proper communication has been sent to bank regarding the $ testing  Support issues and troubleshooting  Pro-active in providing status updates to customer and contacts  Responsible in creation of new bank account set up and configuration in SAP system.  Coordination with bank and Operations in terms of testing updates Accomplishments  Completed the project end to end phase implementation with GREEN status Procter & Gamble Cincinnati, OH Nov 2009 – Oct 2011 Project Type Business Process Coordination, Project Management Role SAP IT Technology Consultant - Project Lead Responsibilities Global IT Resource for Treasury and Banking: Beneficiary Bank Fee
  • 8. BERNARDO, AILYN G. HP Confidential 8 Procter & Gamble Cincinnati, OH Nov 2009 – Oct 2011 The objective of the project is to ensure set up of Bank Fees for P&G Bank Account is correct as per alignment with cross border transaction. Old state: P&G is assuming100% of bank fees on cross border wire transactions. Target state: The standard market approach is to share the cost between P&G and vendors, being an opportunity to realize cost savings. The objective of the BBF-Asia implementation is to place a standard BBF solution for ASIA markets in scope following other markets where the solution is already implemented (e.g. AMER). The solution will only be applied to AP external vendors and affiliate vendors.  In charge in ensuring that all parties involve are well-informed about the schedule of testing, coordination with the requirements and deliverables  Main duty is to perform and execute the testing scenarios, must ensure that testing and data validation will get done on time  In charge in uploading of test results to mercury tool to provide updated results  Responsible in providing status and testing update to Global customer contacts  Works closely with the Client Application Manager in performing Data Migration/Consolidation of the application.  Collaborates closely with the different infrastructure leads in designing the future architecture of the applications  Ensuring that proper communication has been sent to bank regarding the $ testing  Responsible in testing the solution in the system.  Support issues and troubleshooting  Pro-active in providing status updates to customer and contacts Accomplishments  Completed the project end to end phase implementation with GREEN status  Implemented the solution to more than 15 Asia and CEEMEA markets.  Received recognition and commendations from the P&G Accounts Payable Leader – Marge Ong for the completion of the project Procter & Gamble Cincinnati, OH Nov 2009 – Oct 2011 Project Type Project Management, Technical Consultancy Role SAP IT Technology Consultant - Asia Treasury and Banking Regional Contact Responsibilities Global IT Resource for Treasury and Banking: Next Generation Data Center
  • 9. BERNARDO, AILYN G. HP Confidential 9 Procter & Gamble Cincinnati, OH Nov 2009 – Oct 2011 The objective of the NGDC project is to transform our existing Data Center computing and storage environment into multiple service tiers hosted in improved or new state of the art Data Centers at the right price points.  In charge in ensuring that all parties involve are well-informed about the schedule of testing, coordination with the requirements and deliverables  Main duty is to perform and execute the testing scenarios, must ensure that testing and data validation will get done on time  In charge in uploading of test results to mercury tool to provide updated results  Responsible in providing status and testing update to Global customer contacts  Works closely with the Client Application Manager in performing Data Migration/Consolidation of the application.  Collaborates closely with the different infrastructure leads in designing the future architecture of the applications. Accomplishments  Completed the project end to end phase implementation with GREEN status Hewlett-Packard Asia Pacific Inc Nov 2008- Oct 2009 Project Type 3rd Level Technical Support of EMEA (Europe Middle East Asia) Role EMEA SAP General Ledger Back Office resource - Responsibilities  Act as Duty Manager for EMEA Back office  Working on tickets for issues being raised by EMEA contacts in compliance with the aligned Service Level Agreement (SLA) and Operational Level Agreement (OLA).  Coordinate with team members and Front Office to address issues and gaps Accomplishments All required tasks have been completed successfully without impact to the daily operations of the customer, no escalations raised by the customer/client All issues raised are in GREEN Status
  • 10. BERNARDO, AILYN G. HP Confidential 10 Hewlett-Packard Asia Pacific Inc Jun 2007– Oct 2009 Project Type Technical Consultancy, Project Management Role SAP Technology Consultant- EMEA Cross-row IT Back Office Resource Responsibilities Carrying out the technical work in the SAP systems based on the standard documentation and project specific data contained in the request forms and standard master data forms, configure the SAP development systems, box prep the various systems throughout the project phases, load and verify the requested master data and do pre SIT and BAT testing. The types of activities covered by the Project Factory Service are:  Configuration  Environment Preparation (box preparation)  Master Data Creation and Validation  Pre SIT and BAT phase Testing  Updates tasks list and present to EMEA Front Office contact Accomplishments  Comleted Project Implementation for the following P&G Account Projects 1. WELLA DACH 2. GMI WAVE 1, 3. CCAR, 4. Wella Real Estate Project, 5. Wella Russia, 6. GMI Wave 4, 7. Wella Grand LE2218 Computer Professionals Inc. (CPI) Mandaluyong City, Philippines Jul 2006- May 2007 Project Type Business Support – Travel, Logistics and Recruitment Deployed to Hewlett-Packard Role Administrative Assistant Responsibilities  In charge in maintaining data accuracy in the sharepoint for asset monitoring and candidate pool for interviews as support to recruitment  Provide supplies and food in trainings (ensuring that supplies are always available for employees’ consumption)  Raise purchase request/order for purchasing products and services  Assist employee’s queries and needs  Request for P&G account creation for new hires and contractors  Set up new hire’s Quick base and OMEGA time tracking account  Review and process contracts for consultants
  • 11. BERNARDO, AILYN G. HP Co
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